At Readex Crafts, we take pride in the quality of our wooden adjustable Quran stands and strive to ensure you are satisfied with your purchase. However, if you receive a damaged product, we offer a replacement service under the following conditions:
1. Damaged Products:
- If your product arrives damaged, you are eligible for a replacement.
- We do not offer refunds; only replacements are provided.
2. Color Discrepancies:
- Please note that the color of the product may vary slightly from the photos shown on our website. We do not provide replacements for color differences as they can occur due to lighting and photography conditions.
To request a replacement for a damaged product, please follow these steps:
1. Report the Damage:
- You must report the damage within 5 days of receiving the product.
- Send images of the damaged product and the packaging to our WhatsApp number +91 8921324114 or email us at readexindia@gmail.com.
2. Evaluation:
- Our team will evaluate the images and assess the damage.
- Once the damage is verified, we will proceed with the replacement process.
- Timeframe: Requests for replacements due to damage must be made within 5 days of receiving the product.
- Contact Information: Ensure to provide clear images and relevant details when contacting us via WhatsApp or email.
- No Refunds: We do not offer refunds for any purchases. Replacements are provided solely for damaged products.